Terms of service

Overview

Welcome to Veloura Furnishings! The terms "we", "us" and "our" refer to Veloura Furnishings. Veloura Furnishings operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Veloura Furnishings is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. Nothing in these Terms affects your statutory rights as a consumer under UK law.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years old, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer, on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Veloura Furnishings reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Veloura Furnishings confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return, refund or exchange solely in accordance with our Returns & Refunds Policy [INSERT LINK] and your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless otherwise agreed with us in writing.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include UK VAT where applicable but do not include shipping, handling, or any customs or import charges for orders delivered outside the UK.

Prices posted in our online store may differ from prices offered in any physical showroom or in stores operated by third parties. We may offer promotions from time to time that are governed by terms separate from these Terms; where there is a conflict, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store, and to promptly update this information so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use the payment method for the purchase, (iii) charges incurred by you will be honoured by your card issuer or payment provider, and (iv) you will pay all charges incurred at the posted prices, including delivery charges and any applicable taxes.

Section 5 – Shipping and Delivery

We aim to deliver within the timeframes stated at checkout, but all delivery times are estimates only and are not guaranteed. We are not liable for delays caused by our delivery partners or events outside our reasonable control. Risk in the products passes to you on delivery; title passes once we have received payment in full.

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product photography, video, and audio, and the design, selection, and arrangement thereof, are owned by Veloura Furnishings, its affiliates or licensors and are protected by UK and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing in these Terms grants any licence or other rights to you under any patent, trademark, copyright, or other intellectual property of Veloura Furnishings, Shopify or any third party. All rights not expressly granted are reserved by Veloura Furnishings.

Veloura Furnishings's name, logo, product and collection names, designs, and slogans are trademarks of Veloura Furnishings. You must not use these without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos and marks on the Services are the property of their respective owners.

Section 7 – Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties and without endorsement, and we have no liability arising from your use of them. Any use of optional third-party tools is at your own risk, and you should review the relevant third party's own terms before use.

Section 8 – Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of any third-party materials or websites, and accessing them is at your own risk. We are not liable for any harm arising from your access to, or purchases made on, third-party websites. Complaints about third-party products or services should be directed to that third party.

Section 9 – Relationship with Shopify

[Note to merchant: this section accurately characterises Shopify's relationship with your store and should not be removed or modified.]

Veloura Furnishings is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Veloura Furnishings. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Veloura Furnishings, including any injury, damage, or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Veloura Furnishings.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [INSERT PRIVACY POLICY LINK], and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies. We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and third parties, which may be located in other countries, in order to provide the Services to you.

Section 11 – Feedback

If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial use. We are under no obligation to keep Feedback confidential, to compensate you for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable, or that infringes any party's rights or these Terms. You are solely responsible for any Feedback you submit and its accuracy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability. We reserve the right to correct any such errors and to change, update or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only. You must not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse or harm any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising, "junk mail", "chain letters", or "spam"; (g) to impersonate any person or entity; or (h) in any way that restricts or inhibits anyone else's use of the Services, or that we determine may harm Veloura Furnishings, Shopify, or other users.

You further agree not to: upload viruses or malicious code; reproduce, duplicate, or exploit any portion of the Services without authorisation; collect or track the personal information of others; spam, phish, or pretext the Services; use automated tools, scrapers, or AI agents to access the Services without authorisation; or bypass or interfere with any security or access-control measures we employ. We reserve the right to suspend, disable or terminate your account at any time if we determine you have violated these Terms.

Section 14 – Automated Agents

This section ("Agent Terms") applies if you use, allow, or cause the deployment of an Agent to access, use, or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity, without direct human supervision at the point of action.

No Agent may access, use, or interact with the Services unless it identifies itself and operates in accordance with the requirements below, and no Agent may do so if we have requested that it refrain from accessing the Services. We may limit, including by technical measures, whether and how any Agent accesses, uses, or interacts with the Services.

Agents must: (i) identify themselves as an Agent in the user agent string of any request ("Agent/[agent name]"); (ii) not conceal that they are an Agent, including by mimicking human behaviour or bypassing CAPTCHAs; (iii) respond truthfully to any query about whether an interaction is from a human or a computer; and (iv) not circumvent any measure intended to control how Agents access or use the Services.

Section 15 – Termination

We may terminate this agreement or your access to the Services at our discretion at any time, and you will remain liable for all amounts due up to the date of termination. Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy — will continue to apply.

Section 16 – Disclaimer of Warranties

The information presented on the Services is made available for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY VELOURA FURNISHINGS OR AS REQUIRED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EXCEPT AS IMPLIED BY THE CONSUMER RIGHTS ACT 2015 AND OTHER APPLICABLE UK CONSUMER LAW, WHICH CANNOT BE EXCLUDED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Section 17 – Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VELOURA FURNISHINGS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, INCLUDING LOST PROFITS OR LOST DATA, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015.

Section 18 – Indemnification

You agree to indemnify, defend and hold harmless Veloura Furnishings, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim; a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced as a result. We may control the defence and settlement of such a claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will cooperate in the defence of any indemnified claim.

Section 19 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed, without affecting the validity of the remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies posted by us on this site (including our Returns & Refunds Policy and Privacy Policy), constitute the entire agreement between you and us and supersede any prior agreements or communications, whether oral or written, including any prior versions of these Terms.

Section 21 – Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent; any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you.

Section 22 – Governing Law

These Terms of Service, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You and Veloura Furnishings agree to submit to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the UK, you may bring proceedings in your local courts.

Section 23 – Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 – Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Section 25 – Contact Information

Questions about these Terms of Service should be sent to us at info@velourafurnishings.com.

Our contact information is set out below:

Veloura Furnishings
info@velourafurnishings.com
Unit 6C, George Road Business Park, 395 George Road, Birmingham B23 7RZ
+44 7756 987206
Company number: 17724405