FAQ

Do the sofas convert into beds?

On most collections, yes. Florence, Vienna, Monaco, Berlin, Geneva and Siena all include sofa bed function on the three-seater. Amsterdam and Copenhagen have an extending backrest instead, which gives you extra depth without a pull-out mechanism.

Is there storage inside?

Florence, Monaco, Berlin, Geneva and Siena have a built-in storage compartment under the seat — deep enough for spare bedding, cushions and throws.

Can I buy pieces separately?

Yes. Every collection is priced per piece as well as a complete suite, so you can take the three-seater on its own and add the loveseat or armchair later. Choose what you need on the product page.

How much is delivery?

Free, anywhere in mainland UK, on every order, with no minimum spend.

Where do you deliver to?

Mainland England, Scotland and Wales. We can't currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, or the Isles of Scilly. The full list of excluded postcodes is on the Delivery & Warranty page — worth a look before you order if you're anywhere north of Perth or on an island.

How long does delivery take?

3–5 working days. We'll contact you to agree a date once your order is placed.

What happens on the day?

Two of us deliver, bring the pieces into the room of your choice, unwrap them and take all the packaging away.

Will it fit through my door?

Full dimensions are listed on every product page. Measure the narrowest point of the route in — doorway, hallway, stair turn — rather than just the doorway itself. If you're unsure, send us your measurements before ordering and we'll check them with you.

Can I see the sofas in person?

Not at the moment — we sell online only, and our Birmingham unit isn't open to the public. What we can do is send you fabric swatches free of charge, so you can see and feel the velvet in your own light before you decide.

Can I get a fabric swatch?

Yes, free on request. Email info@velourafurnishings.com with the collections you're interested in and your address.

Do I need an account to order?

No. You can check out as a guest. Creating an account just makes it easier to track your order and reorder later.

What's the warranty?

3 months on every piece, covering manufacturing faults in the frame, mechanism and stitching. Full detail on the Delivery & Warranty page.

What if I change my mind?

You have 30 days from delivery to request a return — more than the 14 days the law requires. Items need to be unused and in their original packaging. Because sofas are large items we arrange the collection ourselves rather than leaving you to book a courier; the cost of that collection is yours and comes out of your refund, and we'll tell you the amount before anything is booked. If the item is faulty, damaged or not as described, we collect it at our own cost and refund you in full. Email us with your order number to start a return.