Delivery
Free across mainland UK, on every order, with no minimum spend.
How long it takes
Orders are delivered within 3–5 working days. We'll be in touch to agree a delivery date once your order is placed.
What the delivery includes
Every delivery is made by two people. We bring your pieces into the room of your choice, unwrap them, and take all the packaging away with us — there's nothing left for you to break down or take to the tip.
Where we deliver
We deliver to mainland England, Scotland and Wales.
Areas we can't reach
We are not able to deliver to Northern Ireland, the Channel Islands or the Isle of Man, and we don't currently deliver to the Scottish Highlands and Islands or the Isles of Scilly. In full, we can't deliver to these postcodes:
AB31–AB38 · AB41–AB45 · AB55–AB56 · FK17–FK21 · HS (all) · IV (all) · KA27–KA28 · KW (all) · PA20–PA78 · PH15 and above · TR21–TR25 · ZE (all) · BT (all) · IM · GY · JE
If your postcode is on that list and an order goes through, we'll contact you and refund it in full — nothing will be charged and nothing will be dispatched. If you're near one of these boundaries and not sure, email us before ordering and we'll check.
Before your delivery arrives
Please check that your chosen pieces will fit through doorways, hallways, stairwells and any tight turns. Full dimensions for every item are listed on its product page — measure the narrowest point of the route, not just the doorway. We can't take responsibility for items that can't be brought into a property, so if you're at all unsure, send us your measurements and we'll check them with you.
Warranty
Every Veloura piece carries a 3 month warranty covering manufacturing faults in the frame, mechanism and stitching. If something fails in that time because of the way it was made, we'll put it right.
What the warranty doesn't cover
- Accidental damage — spills, burns, scuffs, pet damage
- Misuse, or use beyond normal domestic purposes
- Commercial or contract use
- Normal wear — fabric pilling, foam softening, slight creasing of velvet pile
- Damage caused by unsuitable cleaning products or attempted repairs
The warranty is in addition to your statutory rights and does not affect them.
Returns
You have 30 days from delivery to request a return — longer than the law requires. Items must be unused and in their original packaging, and you'll need your proof of purchase.
Separately, under the Consumer Contracts Regulations 2013 you have a statutory right to cancel your order for any reason within 14 days of receiving it. Our 30 day window sits on top of that right and doesn't replace it.
If you change your mind, the cost of returning the goods is yours. Because these are large items, we arrange the collection for you rather than leaving you to book a courier. We'll quote the collection charge before anything is booked, and deduct it from your refund. Email info@velourafurnishings.com with your order number to start a return — items sent back without contacting us first can't be accepted.
This does not apply to goods that are faulty, damaged or not as described. We collect those at our own cost and refund you in full.
Refunds are issued to the original payment method within 14 days of the goods reaching us, or of you providing proof that they have been sent.
If anything arrives damaged, tell us within 48 hours. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods and receive a full refund.
Questions
Veloura Furnishings, Unit 6C, George Road Business Park, 395 George Road, Birmingham B23 7RZ
info@velourafurnishings.com · +44 7756 987206
Monday to Saturday, 9am–6pm