Shipping policy

Shipping Policy — Veloura Furnishings

Delivery Area

We currently deliver to UK mainland addresses only. Unfortunately we're not able to deliver to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, or outside the UK at this time.

Delivery Cost

Delivery is free on all orders to UK mainland addresses.

Delivery Timeframe

Orders are typically delivered within 3–5 business days from the date of order confirmation. Delivery times are estimates only and may vary depending on the item, your location, and courier capacity — we'll keep you updated if anything changes.

Delivery Service

We deliver to your room of choice. Our delivery team will bring your furniture into the room you'd like it placed, rather than leaving it at the doorstep.

On the Day

We'll be in touch to arrange a suitable delivery date and time slot before your order arrives. Please ensure someone is available to receive the delivery and that there is clear access to your property, including any stairs, doorways, or lifts your furniture will need to pass through.

Order Tracking

Once your order has been dispatched, we'll email you with confirmation and any relevant delivery details.

Delays

While we aim to meet our stated delivery timeframes, we are not liable for delays caused by circumstances outside our reasonable control, such as courier delays or adverse weather. We'll always let you know as soon as possible if your delivery is going to be delayed.

Damaged or Missing Items

Please inspect your order upon delivery and let us know within 48 hours if anything is missing or damaged, so we can put it right quickly. See our Returns & Refunds Policy for more details.

Contact

Questions about your delivery? Email us at info@velourafurnishings.com or call +44 7756 987206.