Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@velourafurnishings.com. Returns will need to be sent to:

Veloura Furnishings, Unit 6C, George Road Business Park, 395 George Road, Birmingham B23 7RZ

The cost of return collection is the customer's responsibility. If your return is accepted, we'll confirm the process and any collection details with you. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Under the Consumer Rights Act 2015, you have 30 days from delivery to reject faulty goods and receive a full refund.

Exceptions

We do not accept returns on gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your statutory right to cancel (UK)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving it, without needing to give a justification. Your item must be in the same condition you received it, unused, and in its original packaging, and you'll need proof of purchase. This statutory right applies in addition to — and does not limit — the 30-day return policy above.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 14 days of us receiving the goods back, or of you providing proof that they've been sent. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@velourafurnishings.com.

Warranty

Every Veloura piece carries a 3-month warranty covering manufacturing faults in the frame, mechanism, and stitching. This warranty does not cover accidental damage, misuse, commercial use, or normal wear and tear to fabric. It is in addition to your statutory rights and does not affect them.

Contact

Veloura Furnishings, Unit 6C, George Road Business Park, 395 George Road, Birmingham B23 7RZ
info@velourafurnishings.com · +44 7756 987206